Terms of Sale

The following terms of sale and terms and conditions apply to all purchases of tickets from the website and are also part of the general Terms of Use of this website. If you purchase or pledge a ticket from this website, you are deemed to have accepted these terms of sale and agreed to be bound by them.

We reserve the right to vary these terms of sale at any time. Any variation will be effective immediately upon posting of the amended terms of sale on the website. On purchasing tickets from the website, you agree to be bound by the amended terms of sale.

GiggedIn as Agent

We sell tickets as an agent for and on behalf of the Event Organiser. Any representations made by the Event Organiser with reference to the event and any associated claims or complaints are the responsibility of the Event Organiser and not us.

All tickets are subject to the Event Organiser’s terms and conditions of sale. It is your responsibility to ensure that you are familiar with the Event Organiser’s terms and conditions. We can provide you with a copy of the Event Organiser’s terms and conditions on request.

If there is any inconsistency between these terms of sale and the Event Organiser’s terms and conditions, or these terms of sale are silent on an issue, then the Event Organiser’s terms and conditions will prevail to the extent of such inconsistency / silence.

Each ticket is a licence granted to you by the Event Organiser to attend the event. Your contractual relationship is therefore with the Event Organiser in terms of attendance at the event.

Terms and Conditions

"Event Organiser" refers to the party presenting the event. This may include, but is not limited to, a promoter, producer, team, band, artist, agent, manager, venue or event organiser.

"We/Us/Our" are all references to “GiggedIn Pty Ltd”.

"Website" means and includes events.giggedin.com, www.blog.giggedin.com and any page derived from these websites and any page owned by GiggedIn Pty Ltd.

"You/Your" are all references to you, as the purchaser of the ticket and/or attendee of the event.

Currency and Pricing

All ticket prices are stated in Australian Dollars (AUD$) unless otherwise stated. All prices include GST unless otherwise stated. Where concessions are applicable, valid identification must be provided for collection of tickets and upon entry at the event venue. The Event Organiser reserves the right to refuse admission if valid identification is not provided or any other terms of the event are not met.

Availability

We do not set the ticket prices or determine seating locations as tickets are sold on behalf of Event Organisers. As tickets can be sold through several distribution points, including online, participating outlets and box offices, often most distribution points access the same ticketing inventory meaning tickets for popular events may sell out quickly. We do not control this inventory or its availability.

Order Confirmation

When you complete a pledge online, you will only receive a confirmation email. When you complete a purchase online, you will receive a confirmation email with tickets attached as PDF files. If you do not receive this email then it is your responsibility to contact us to inform us. If you do not inform us that you have not received confirmation, we will be unable to guarantee that your purchase was successful. This may result in you being unable to purchase tickets if the event is sold out.

Booking Fees

All tickets purchased through the website are subject to a booking fee. Some tickets may also be subject to a commission and/or a delivery fee.

Ticket Amendments

We reserve the right to charge a fee for the replacement and re-issue of tickets. We reserve the right to refuse the offer of a ticket name change allowing ticket purchasers to pass on ownership of one of multiple tickets after the initial sale. Re-issue fees are applicable to all ticket name changes before they are approved. We also reserve the right to not replace tickets for General Admission events.

Cancelled Events

The Event Organiser reserves the right to add, withdraw or replace any artist or performer, and to amend the event programme, including date(s), prices, venue capacity and/or seating arrangements. Occasionally, events are cancelled by the Event Organiser due to circumstances beyond their control, such as weather conditions or any other unforeseen circumstances. Should this occur, please contact us for information on the procedure for receiving a refund for your ticket(s). Refunds are liable to the event organiser. We simply facilitate any refunds on behalf of the Event Organiser. Refund limitations may be set by the Event Organiser if the event is changed, relocated or rescheduled. Delivery and booking fees are not refundable.

Refunds and Exchanges

Unless authorised to do so by the Event Organiser or required by law, we do not provide refunds or exchanges on any tickets purchased. Therefore, please ensure that you carefully review your event before processing the purchase. If a refund is authorised by the Event Organiser or required by law, any delivery or booking fees are not refundable. The right may be reserved by the Event Organiser to vary advertised programs and to add, withdraw or substitute artists where necessary. There will be no refunds for line-up changes. The Event Organiser reserves the right to refuse admission and in such an event no refunds will be made.

Ticket Limits

Tickets may be subject to a limited number of tickets that each customer can purchase for an event. This limit will be published as part of the event information. When purchasing tickets online, please ensure that you are viewing the tickets using only one browser window. Viewing tickets on multiple browser windows may result in the loss of your ticket.

Limitation of Liability

We assume no liability for any loss of any kind arising out of your attendance at an event. Any liability arising is a matter between you and the Event Organiser or other party. By purchasing tickets on behalf of others, including minors, you acknowledge that those parties are aware of all terms and conditions relating to their tickets and their entry and attendance at the event.To the fullest extent permitted by law, we exclude all responsibility and liability in relation to the event and we will not be responsible or liable for any loss, injury or damage however caused (including to any person or property), including under contract, tort, statute, product liability or otherwise, whether they be direct or indirect, special, incidental or consequential, resulting from the use of this website, your use of or the inability to use the tickets, the cancellation or postponement of the event, or for any other reason whatsoever.

Re-Sale of Tickets

No ticket may be resold at a premium, used for advertising, promotion or other commercial purposes without formal written authorisation from us or the Event Organiser. Any breach of this term will result in you or the ticket holder being refused admission or being ejected from the event.

Attendance

You must hold a valid ticket to attend the event. Unless tickets are purchased from an authorised sales channel, they may be voided or you may be refused admission. Tickets purchased online are available to print by accessing your confirmation email or your account by using the email address that was used to sign up. If multiple copies of tickets are printed, only the first to be redeemed will allow admission.

The Event Organiser reserves the right to refuse admission or to eject you or the ticket holder from the event, without compensation to you, in circumstances where the Event Organiser considers it has cause. This includes (without limitation) where tickets are lost or damaged, where you engage in conduct that unreasonably interferes with the enjoyment of the event by others (i.e. by fighting, being abusive or disorderly, hampering the conduct of the event or otherwise), and where you do not comply with the Event Organiser’s terms and conditions (including where you arrive late or do not allow enough time to collect your tickets).

You must comply with all security requirements of the Event Organiser and the event venue in relation to your attendance, which may include (without limitation) you and your belongings being searched on entry, and the confiscation of any prohibited items, such as cameras and recording devices.